The Managing External Stakeholder Relationships module helps learners understand how to build, manage, and maintain productive relationships with people and organisations outside their immediate team or department. It explores why external stakeholders matter, how they influence success, and what leaders can do to engage them effectively.

This module focuses on communication, collaboration, and strategic relationship management - giving learners the tools to navigate expectations, build trust, and achieve mutually beneficial outcomes.

Who It’s For

This module is ideal for:

• Team leaders, supervisors, and first-line managers
• Individuals responsible for working with suppliers, partners, customers, or regulators
• Aspiring leaders wanting to strengthen relationship-management skills
• Anyone who needs to influence or collaborate with people outside their own team

If your role involves coordinating with external organisations or stakeholders, this module gives you the structure and confidence to do it well.

What You’ll Learn

Participants will:

• Understand who external stakeholders are and why they matter
• Learn how to identify stakeholder expectations, interests, and priorities
• Explore strategies for building trust and communicating with credibility
• Develop skills for managing collaboration, negotiation, and shared problem solving
• Understand how to balance organisational goals with stakeholder needs
• Learn how to manage challenging relationships or conflicting priorities
• Build strategies to review and strengthen stakeholder relationships over time

Module Highlights

• Practical frameworks for mapping, prioritising, and engaging external stakeholders
• Tools and techniques for communication, negotiation, and influence
• Real-world examples illustrating typical challenges and opportunities
• Reflection activities to explore personal confidence, style, and impact
• Structured support for completing the module’s assessment if required
• Clear links between stakeholder relationships, organisational success, and reputation

The Outcome

By the end of this module, learners will understand how to approach external stakeholder relationships with confidence, professionalism, and strategic awareness. They’ll know how to build rapport, maintain trust, communicate clearly, and address issues before they escalate.

They’ll walk away able to create stronger partnerships that support organisational goals and smooth day-to-day operations.

Take the Next Step

Ready to handle external relationships with more clarity and control?

The Managing External Stakeholder Relationships module equips you with the tools, confidence, and mindset to build effective partnerships and manage external stakeholders in a way that strengthens performance, collaboration, and organisational reputation.