The Managing Quality module focuses on the systems, standards, and leadership behaviours required to ensure that work is delivered consistently, efficiently, and to the right level of quality. It helps learners understand how quality links to customer satisfaction, organisational reputation, operational performance, and continuous improvement.
This module blends strategic thinking with practical tools, giving leaders the capability to build, monitor, and improve quality across their teams or functions.
Who It’s For
This module is ideal for:
- Middle managers and aspiring senior leaders
- Individuals responsible for service delivery, operational standards, or audit processes
- Leaders wanting to improve consistency, efficiency, and customer satisfaction
- Anyone seeking a structured approach to quality management and continuous improvement
If you want to strengthen quality in a practical, sustainable way, this module gives you the framework.
What You’ll Learn
Participants will:
- Understand the principles and purpose of quality management in organisations
- Explore quality standards, tools, and frameworks used across industries
- Learn how to define quality expectations and communicate them clearly
- Build skills in monitoring quality, gathering data, and analysing performance
- Understand the relationship between quality, customer expectations, and organisational goals
- Learn how to identify issues, reduce errors, and address root causes
- Develop strategies for embedding continuous improvement into team culture
Module Highlights
- Clear frameworks for setting, managing, and improving quality standards
- Tools and techniques such as KPIs, audits, process mapping, and root cause analysis
- Real-world scenarios illustrating common quality challenges
- Reflection activities to understand leadership’s impact on quality
- Guided support for meeting the module’s assessment requirements if relevant
- Strong links between quality, efficiency, reputation, and strategic success
The Outcome
By the end of this module, learners will be able to manage quality confidently and effectively. They’ll understand how to set clear standards, monitor performance, identify improvement opportunities, and lead teams in delivering consistent, high-quality outcomes.
They’ll walk away with the knowledge and tools to strengthen quality culture and drive improvements that make a measurable difference.
Take the Next Step
Ready to improve consistency, performance, and customer satisfaction?
The Managing Quality module gives you the insight, structure, and tools to lead quality with confidence and build a culture of continuous improvement that elevates results across your organisation.
Skills Learning Resources
Every learner on our Skills Modules receives access to a full suite of resources designed to reinforce and accelerate their growth.
They will receive a digital e-workbook packed with all the models, tools, and frameworks introduced throughout the programme.
This provides a personal guide to reference during and after the sessions — helping learners to put learning into action straight away.
Alongside this, individuals will gain access to our online Resource Hub, an extensive library created to deepen the learners understanding and embed skills further.
Inside, learners will find:
- Video recordings of each lesson to revisit at your own pace
- Step-by-step coaching guides to support real-world application
- Book reviews to inspire further exploration
- Articles and insights from experienced coaches
- Additional tools and templates to enhance additional practice
And because every learner’s journey is different, the resources provided can be tailored to your individual goals and learning needs - ensuring you get exactly what your learners need to thrive and grow.
Pricing Information
Our pricing is designed to be flexible, supportive and refreshingly transparent because that is exactly how we like to work with you.
Our modular approach lets you assemble the perfect blend of services that align with your goals, learning pathways and budget.
- You choose.
- You shape.
- You control.
- We deliver.
Pick a single module or build a full development journey that elevates your leaders.
Each module slots neatly into your existing people strategy so you only invest in what truly matters.
You decide what you want to achieve, and we guide you to craft a package that empowers your organisation to thrive.
And because we believe positive change should be accessible, we offer meaningful reductions for Charities and the Public Sector.
Fees
In Person
- Day Rate - £1,750
- Half Day - £1,200
- 2 Hour Module - £700
Virtual
- Day Rate - £1,500
- Half Day - £1,000
- 2 Hour Module - £600
Costs
All Fees exclude VAT and any reasonable costs as incurred.
Additional Modules
Our programmes are modulised, so it makes it easy to bespoke and build the perfect programme for you.
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