Overview
The ILM Level 5 Certificate in Effective Coaching and Mentoring is designed for leaders, managers, and professionals who want to coach and mentor with greater depth, confidence, and impact.
It builds the advanced skills needed to support meaningful development conversations - not just in theory, but in real workplace practice.
This programme strengthens your ability to guide thinking, build capability, and empower others to take ownership of their growth. It’s practical, evidence-based, and leads to a respected ILM Level 5 qualification that signals professional credibility.
Who It’s For
This programme is ideal for:
- Managers and leaders who want to coach or mentor as part of their role
- HR, OD, L&D, and talent professionals delivering organisational development
- Internal coaches or mentors looking to formalise and strengthen their practice
- Individuals preparing for more senior coaching or mentoring responsibilities
- Professionals who want a robust mid-level coaching/mentoring qualification
If you want to help others grow through structured, ethical, high-quality coaching or mentoring, this is built for you.
What You’ll Gain
Participants will:
- Deepen their understanding of coaching and mentoring principles, ethics, and boundaries
- Strengthen advanced skills in listening, questioning, challenge, and reflection
- Learn how to support coachees and mentees through complex workplace issues
- Build confidence in structuring effective sessions and developmental journeys
- Understand how to evaluate impact and measure outcomes
- Explore coaching and mentoring in organisational and cultural contexts
- Complete assessed practice hours to achieve the ILM Level 5 qualification
Programme Highlights
- Structured learning aligned to ILM Level 5 requirements
- Advanced skills workshops with hands-on practice and feedback
- Real coaching/mentoring practice supported by supervision or reflective review
- Assignments and evidence gathering focused on real workplace application
- Digital workbook and resources to support learning and planning
- Expert facilitators and assessors guiding development throughout
- Flexible formats delivered in-person, blended, or fully online (provider dependent)
The Outcome
By the end of the programme, participants will be able to deliver high-quality, ethical, and purposeful coaching and mentoring across their organisation.
They’ll operate with stronger presence, deeper insight, and a clear understanding of how to support others’ growth in a sustainable, professional way.
They’ll leave with a respected ILM Level 5 qualification and the confidence to coach and mentor at a more advanced level.
Flexible Options
Delivery formats may include:
- In-house ILM programmes aligned with organisational coaching culture
- Open public cohorts for individuals or small groups
- Blended, virtual, or face-to-face learning routes
All options are built to support meaningful development while accommodating busy professional schedules.
Take the Next Step
Ready to elevate your coaching or mentoring practice?
Join the ILM Level 5 Certificate in Effective Coaching and Mentoring and build the advanced skills, depth, and confidence needed to support real growth and strengthen your professional credibility along the way.
Core Modules
Module 1: Understanding Coaching in the Workplace
Gain clarity on what coaching truly means and how it fits within your organisation. This module sets the foundation for your learning journey, helping you define expectations and explore where coaching sits alongside managing, leading, and mentoring.
Module 2: Coaching Mindset and the LEAP Model
Dive into the different approaches a coach can take. You’ll discover how mindset shapes impact and explore our proven LEAP model to bring coaching conversations to life.
Module 3: Structuring Powerful Conversations
Learn how to give your coaching conversations shape and flow. You’ll see a live demonstration from one of our tutors, then practise in pairs to build your confidence.
Module 4: Deep Listening and Empathy
Develop one of the most vital coaching skills – listening. You’ll uncover the four levels of listening, strengthen empathy using the GIVE model, and explore how to listen inclusively.
Module 5: Mastering Communication and Questioning
This module helps you take control of the coaching dialogue. You’ll refine your questioning skills, manage pace, and learn how to follow a coachee’s focus with precision.
Module 6: Coaching in Practice
It’s time to put theory into action. You’ll coach in threes, supported and observed by our tutors, receiving constructive feedback to accelerate your development.
Module 7: Feedback and Self-Awareness
Discover how and when to share your own knowledge in coaching. This session also explores effective feedback techniques, self-awareness tools, and the concept of feedforward.
Module 8: Challenge and Accountability
Explore the balance between support and challenge in coaching. You’ll learn how to foster accountability and use constructive tension to spark meaningful growth.
Module 9: Demonstration and Practice in Trios
Bring everything together in a final practical session. You’ll observe, coach, and reflect in trios, showcasing your learning and sharpening your real-world coaching skills.
Modules 10–12: Understanding Self & Individual Differences
These modules strengthen your self-awareness and ability to adapt to different personality types.
Key Themes
- Learning & Behavioural Styles: Recognising how different styles show up in coaching sessions.
- MBTI (Myers-Briggs) Introduction: Preferences and implications for communication and coaching.
- Emotional Intelligence (EI): What EI is and why it’s essential for senior-level coaching.
- Personal Coaching Style: Strengths-based analysis (SWOT) of your unique approach.
- CPD Planning: How continued development connects to the ILM qualification.
- Coaching Practice with Style Integration
Modules 13 – 15 – Coaching through Change & Supervision Practices.
- Understanding context and change in organisations and coaching
- Models and approaches to help people through personal change
- Supervision –the 7-eyed model
- Co-supervision in pairs –refine your coaching
Time will be given to explore and practice a selection of these more advanced approaches.
Coaching Learning Resources
Every learner on our Coaching Skills Programmes receives access to a full suite of resources designed to reinforce and accelerate their growth.
They will receive a digital e-workbook packed with all the models, tools, and frameworks introduced throughout the programme.
This provides a personal guide to reference during and after the sessions - helping learners to put learning into action straight away.
Alongside this, individuals will gain access to our online Resource Hub, an extensive library created to deepen the learners understanding and embed skills further.
Inside, learners will find:
- Video recordings of each lesson to revisit at your own pace
- Step-by-step coaching guides to support real-world application
- Book reviews to inspire further exploration
- Articles and insights from experienced coaches
- Additional tools and templates to enhance additional practice
And because every learner’s journey is different, the resources provided can be tailored to your individual goals and learning needs - ensuring you get exactly what your learners need to thrive and grow.
Pricing Information
£1,836 + VAT + £247 ILM registration per person
Recommended Modules
Our programmes are modulised, so it makes it easy to bespoke and build the perfect programme for you.
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